Loyalty in chat

Turn every purchase intoa reason to return.

Give customers receipts, exclusive benefits, and instant answers right where they chat.

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  1. Purchase
  2. Digital receipt
  3. Retention

Sale closed at the till

  • Instant deliveryReceipts arrive in seconds.
  • No app requiredWorks in WhatsApp, your customers already use it.
  • Full loyalty loopPoints, answers, and feedback — all in the chat.

How it works

How it will work in your store?

Customers earn and redeem on WhatsApp — no app to install, no plastic card to lose.

  1. Step 1

    Send the digital receipt

    After purchase, share a QR or send the receipt on WhatsApp from your till or dashboard.

  2. Step 2

    Customer claims in chat

    They open WhatsApp, reply with their name, and unlock points — no sign-up form.

  3. Step 3

    Bot answers in WhatsApp

    Points, rewards, prices, and help — the assistant replies in the same chat.

  4. Step 4

    Feedback stays with you

    They rate 0–5 in chat. You see it on the dashboard and act before they drift.

Receipt verification

Send a receipt on WhatsApp. We'll handle the rest.

  1. K
    KBL Coffeeonline
    WhatsApp
    Photo

    Here is my receipt

    14:07✓✓
    Receipt photo received

    1. Sent in WhatsApp

    They snap a photo of the paper receipt and send it in WhatsApp — no POS integration required.

  2. OCRWaiting for photo…
    • Merchant name
    • Customer identity
    • Items & total
    • Date & time
    Sarah Mwiza

    2. OCR & analysis

    Our AI extracts merchant, items, total — and who the customer is — then checks for fraud signals.

  3. Approved+7.5 pts · Free pastry at 100 pts
    KES 7,500
    RejectedInvalid or suspicious
    KES 0
    Manual reviewNeeds a human check
    KES 7,500

    3. Decision

    Approve, reject, or hold for review. On approval we credit points and unlock benefits instantly.

  4. ApprovedIn chat
    Sarah MwizaKBL Coffee · ORD-261009-9821
    KES 7,500
    • 1 x Large Chicken Sandwich7,500
    +7.5 ptsadded
    Free pastry at 100 pts
    How was your visit? Reply 0–5

    4. Points & feedback

    Points land, benefits unlock, and we ask for a quick rating.

  • Fast & accurate

    Extracts and verifies receipt data in seconds with high accuracy.

  • Fraud prevention

    Detects suspicious patterns, duplicates, and invalid receipts.

  • No POS integration

    Works from WhatsApp — just send the photo and go.

  • Built for your business

    Flexible, reliable, and easy to plug into your loyalty flow.

Customer insights

Know who's slipping away. Bring them back.

Fidloy detects at-risk customers and recommends the right message to bring them back — automatically.

SM
Sarah MwizaRegular customer · Coffee
At risk
0days since
last visit
Total visits18↓ 62%
Avg. spendKES 8,400↓ 28%
Weekly visitsLast 13 weeks

Retention opportunity. Customer hasn't visited in 42 days. Try a personalized offer to bring them back.

Recommended actionPersonalized offer via WhatsApp or SMS.
Fidloynow

Hi Sarah, we miss you at KBL Coffee! Here’s 10% off your next visit this week.

10% OFF Your Next VisitGood coffee, better days.
Send 10% offer on WhatsApp

More returns

More customers coming back.Know who to reach, and bring them back.

Reward regulars with points, and win back the ones who drift.

Get started